Integrated Ticket System for Smarter ISP Support

Handle Customer Requests Like a Pro. Slash Support Load.

Fast, transparent, and organized support is what sets great ISPs apart. The iBill.io ticketing system gives your team — and your customers — a seamless way to resolve issues without relying on email chaos or disjointed tools.

Admin viewing customer ticket thread and attachments

Whether it's a billing query, a technical fault, or a general inquiry, our integrated support system lets you respond faster, keep track of conversations, and never let anything fall through the cracks.

Every ticket is linked to the user's full account history, so you have complete context when responding. From usage patterns to invoices to connected services — everything is one click away.

For ISPs, this means fewer phone calls, faster resolution times, and measurable improvements in support quality. For customers, it means getting help without frustration.

Feature Checklist

Multi-Channel Support

Tickets created via the portal, email, or API

Linked to Customer Accounts

See invoices, services, and usage right from the ticket

Agent Assignment & Roles

Assign, escalate, or comment internally with permission controls

Custom Statuses & Categories

Organize tickets by type, urgency, or department

File Attachments

Attach screenshots, PDFs, logs or error reports

Full Conversation History

Every reply is logged with timestamps for full traceability

Mobile Access

Support staff and customers can respond from any device

Branded Portal Integration

Customers submit and track tickets through your white-labeled portal

Automated Notifications

Email updates for new replies, status changes, and more

Search & Filters

Quickly locate tickets by keyword, tag, or customer name

Try the Ticketing System Now

Make your support team faster, smarter, and more organized — while delivering the support experience your customers deserve.

Start your free trial →